Tenant Settings

The defaults every customer inherits.

Read-only: only a tenant admin can change the agent settings.

These apply to every customer that does not set its own value. "Use AIR default" follows the server default named in the option; the value in effect is shown under each field.

Identity & Intake

Identity & Intake
Sent seconds after ingestion, from the durable job queue — before any agent has looked at the ticket.
For example AMP gives AMP-00001. Applies to new tickets only; existing numbers never change.
Used with a prefix. Numbering only moves forward, so a number already used is never given again.

Where Intake Goes Next

Approvers

Approvers

Every new ticket copies these slots and the policy, unless its customer sets its own. Leave every slot empty and any operator may approve. The labels are names only; they change nothing about who may decide.

Read-only: only a tenant admin can change these.

Plan & Build

Plan & Build
Every run follows these: naming, FRD wording, conventions. A customer's own guidance replaces this one. It cannot switch off an approval or a safety rule.
Advanced

Sandbox & Publish

Sandbox & Publish
Question tickets enter data only when the ticket asks; change tickets also enter test data to check their change. Posting without a person needs the third option. Production is never written.

Delivery

Delivery
Off keeps the source of apps AIR builds out of the downloaded package and symbols.

Customer Communication

Customer Communication

Read-only: only a tenant admin can change these.

Where AIR sends replies for your team to check first. Leave empty to use the mailbox AIR sends from. Set it when AIR reads its own intake mailbox.

FRD

Verification Report

Documents & Branding

Documents & Branding

Verification reports and process manuals open your Word template as their base. Every email to a customer ends with your signature. Leave a field empty to use the default.

Table headers and headings, when no template is set.
Emails will end with: 

                                        

                                    

                                

                            

                        

                        
                        

                            

                                
Word Template and Logo

                                
                            

                            

                                

                                    

                                        
                                        
                                        
                                        Save a .dotx or .doc as .docx first. Macro-enabled files are refused.
                                        
                                    

                                    

                                        
                                        
                                        
                                        Used in the document header when no template is set.
                                        
                                    

                                

                            

                        


                        
                        

                            

                                
Model & Cost

                                 Usage & Cost
                            

                            

                                

                                    Model & Cost
                                    
Default cap per agent run, by how complex the agent judges the ticket. A customer's own values override these. Blank inherits the server default.

                                    

                                        

                                            
                                            
                                            
                                        

                                        

                                            
                                            
                                            
                                        

                                        

                                            
                                            
                                            
                                        

                                        

                                            
                                            
                                            
                                            Granted only when you approve the run's budget hold.
                                        

                                        

                                            
                                            
                                        

                                    

                                    

                                    

                                        Advanced
                                        

                                            
                                            

                                                
                                                
                                                
                                            

                                        

                                    

                                

                            

                        


                        
                        

                            
Billable Time

                            

                                

                                    Billable Time
                                    
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Journey Watch

                            

                                

                                    Journey Watch
                                    
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Learning

                            

                                

                                    Learning
                                    

                                        

                                            
                                            
                                            
                                        

                                        

                                            
                                            
                                            
                                            A candidate is used only for the customer whose ticket taught it. AIR reviews the lessons your team records before the agent uses them.
                                        

                                    

                                

                            

                        

                    


                    
                    

                        

                            

                                
BC Environment Verifier

                                Enabled
                            

                            

                                
AIR is sandbox-only. The verifier asks the BC Admin API what an environment is before any agent touches it, and a production environment is refused. A customer may override both settings.

                                

                                    BC Environment Verifier
                                    

                                        

                                            
                                            
                                        

                                        

                                            
                                            
                                            1 to 168. Every customer's sandbox is re-checked on this cadence.
                                        

                                    

                                

                            

                        

                    


                    
                    

                        

                            
Repository

                            

                                
Where AIR pushes each change and opens its pull request, for every customer that does not set its own.

                                

                                    Repository
                                    
Read-only: only a tenant admin can change these.

                                    

                                        

                                            
                                            
                                            
                                        

                                        

                                            
                                            
                                            
                                        

                                    

                                    

                                        
GitHub Connection

                                        

                                            
                                            
                                        

                                        

                                            
                                            
                                        

                                        

                                            
                                            
                                            A fine-grained personal access token with Contents and Pull requests read and write on this repository, or a reference: keyvault://vault/secrets/name. Blank keeps the stored token. AIR Admin may also use env:VAR.
                                            
                                        

                                    

                                    

                                        
Azure DevOps Sign-In

                                        

                                            
                                            
                                            
                                        

                                        

                                            
                                            
                                        

                                        

                                            
                                            
                                        

                                        

                                            
                                            
                                            A Key Vault reference (keyvault://vault/secrets/name), never the secret itself. AIR refuses a pasted secret. AIR Admin may also use env:VAR.
                                        

                                    

                                    
What the Agent Adds

                                    

                                        

                                            
                                            
                                            
                                            Put on every object, field and action the agent adds. A customer's own affix overrides it.
                                        

                                    

                                    
                                

                            

                        

                    


                    
                    


                        
                        

                            

                                

                                    
Subscription

                                    

                                        
Read-only here. A tier or an end date is changed by the party that sells the subscription.

                                        

                                            
Status
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Tier
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Started
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Ends
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Days Left
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Display Currency

                                    

                                        
Costs are recorded in US dollars. Choose the currency people read them in. A cost with no rate for its date is shown in USD and marked; AIR never guesses a rate.

                                        

                                            

                                                
                                                
                                            

                                        

                                        

                                        

                                            
                                        

                                    

                                

                            

                            

                                

                                    
Conversion Rates

                                    
                                

                                

                                    
Units of the currency per 1 USD, from the effective date on. A cost converts with the latest rate on or before the day it was recorded (UTC).

                                    

                                        
                                            

                                                Currency
                                                Effective Date
                                                Rate per 1 USD
                                                Entered By
                                                Actions
                                            

                                        
                                        
                                            
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Add Rate

                                        
                                    

                                    

                                        

                                            

                                                
                                                
                                            

                                            

                                                
                                                
                                            

                                            

                                                
                                                
                                                For example 83.47 for INR means 1 USD = 83.47 INR. Up to 8 decimal places.
                                            

                                        

                                        
                                    

                                    

                                        
                                        
                                        
                                    

                                

                            
                        


                        
                        

                            
Data Retention

                            

                                

                                    
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Status

                                

                                

                                    
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Default Retention

                                

                                

                                    
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Deleted (30 d)

                                

                                

                                    
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Schedule

                                

                            


                            

                                

                                    
Retention Policy

                                    

                                        
                                        
                                    

                                

                                

                                    

                                        

                                            
                                            
                                        

                                        

                                            
                                            

                                                
                                                
                                            

                                        

                                        

                                            
                                            
                                        

                                        

                                            
                                            
                                        

                                        

                                            
                                            
                                        

                                    


                                    

                                        Resolved Per-table Retention
                                        

                                            
                                                

                                                    Table
                                                    Retention
                                                    Source
                                                

                                            
                                            
                                        

                                        

                                    

                                

                            


                            
                            

                                
Agent Workspace, Transcripts and Sessions

                                

                                    
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    No retention history
    
                                
    Retention enforcement has not run yet. Configure a policy and wait for the scheduled run, or trigger it manually.
    
                            
    
                        
    

                        
                        
    
                            
    
                                
    
                                    
    AIR Support Sessions
    
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    Every sign-in by AIR staff to this instance, recorded by the server. AIR staff cannot edit or delete these rows.
    
                                    
    
                                        
                                            
    
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    Danger Zone
    
                            
    
                                
    
                                    
    Deletion Authority
    
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    One address, not anyone's login, that must approve any deletion of this instance. Deletion codes go only there. Changing a confirmed address needs a code from the current one, then waits 48 hours.
    
                                    
    
                                    
    
                                        
                                        
                                    
    
                                    
    
                                
    
                            
    
                            
    
                                
    Delete This Instance
    
                                
    
                                    
    Deletes every ticket, email, attachment, customer, user and learned lesson of this instance, and the Azure resources that hold them. After the code is entered the instance is frozen for a grace period; anyone here, or the deletion authority, can cancel during it. AIR deletes only after the grace.
    
                                    
    
                                    
                                    
                                
    
                            
    
                            
    
                                
    Instance deletion is switched off
    
                                
    Ask AIR support.